Shipping & Returns

SHIPPING

Once we receive your order, RUS team will start working on it. If your order is placed before 1pm (CEST), it will be shipped on the same day, excluding public holidays. Otherwise, it will be shipped the next working day. As soon as your order leaves our warehouse, you will receive a shipping confirmation email with your tracking number.

We ship worldwide from our warehouse in the Northwest of Spain.

UPS Standard UPS Express Saver
Spain 1 - 2 days Free - -
European Union 3 - 5 days 10 € 1 - 2 days 20 €
Outside EU - - 2 - 3 days 30 €
UPS Standard
Spain 1 - 2 days Free
European Union 3 - 5 days 10 €
Outside EU - -
UPS Express Saver
Spain - -
European Union 1 - 2 days 20 €
Outside EU 2 - 3 days 30 €

Free standard shipping on orders above 350 €
Delivery times are provided as guidelines

Delivery to countries outside the EU:

All prices are shown in € inclusive of 21% Spanish VAT (Value Added Taxes). When purchasing from a country outside the European Union, 21% VAT will be deducted at checkout, once you have entered your shipping address. These orders will be sent with an official invoice declaring the exact total of merchandise purchased.

Customers will be responsible for paying local taxes and import duties at destination.

UPS will contact you once your order gets to customs. Unfortunately, as it is different from one country to another, we cannot estimate these charges or any possible delay. In case of doubt we encourage you to contact your local customs office.

RETURNS

We hope you love your selected RUS pieces, however if you decide that it is not the best match, we would like to make it easy for you.

RUS has 14 days return policy, meaning that you need to send your returned item/s within the next 14 days after you received your purchase in order to be eligible for a refund. Your returned item must be unused, clean and in the same condition that you received it (please be aware of jewellery snags or makeup stains), in the original packaging with its tags and labels.

Once your item is received, we will inspect it and let you know if your return is approved or not. If it is, RUS will refund the full value of the goods using the same method as your original payment within 15 working days. Please note that we will not refund the original shipping cost and that we cannot refund international duties and taxes.

Please note that our collaboration items are non refundable.

EU

We offer free returns within EU countries. Simply place the items in the box you received originally, with all tags attached. To complete your return, send us an email to customercare@rusthebrand.com with the reason for the return and we will send you the UPS label for your package.

 

Rest of the World

For orders outside the EU, you’ll be responsible for the returning transport costs. To complete your return, please email us at customercare@rusthebrand.com the reason for the return and we will send you further instructions.

EXCHANGES

If you are interested in a different size, color or style, please return your item to us and proceed to purchase the new piece.

DEFECTIVE ITEMS

All items go through a quality control before they are shipped. In case you receive an item that is not in perfect condition, please contact us immediately at customercare@rusthebrand.com. Please note that any claim requires that you have not used the item inappropriately.